Wonderful facility that has made a lot of improvements over the last year. New renovations, incredible outdoor patio area and quality care. Would recommend any family member to receive care here!

Was told they have enough staff so why lack of care? Staff do not come in a reasonable time when patients press the button. My grandma is doing so much better now at HOME she gets her pain meds in reasonable time. Plus my grandma had to get up herself when she wasnt supposed to otherwise she would urinate herself no longer has to wait for help now that she is home. Coming from a person that is a direct support professional. Thankfully the ladies the last couple-few days before we took her home was good after she stressed concerns to them. But the other staff her stay for a couple days especiallu did not listen to her concerns only gave excuses while she got up herself to urinate and balled because pain meds weren’t followed up in a reasonable time.

I came all the way from Redding California do to the wound care I need to receive no one would accept me but Hood River Post Acute took me when no other facilities would. The staff here are out standing in everyway, they are very friendly and helpful with all my questions and concerns! You can tell they all really care about the patients here! Very professional and caring about my healing process

I have had a great experience here, they are very helpful, caring and kind. They do not push you to do more then what you can do in therapy. They help with setting up doctor appointments. It is a great place

I live in Texas. My mom had a stroke May 11th and was placed here around March 14th. I get phone calls 10 times a day from my mom that she’s left sitting in soiled diapers for long periods of time. She’ll notify someone that she needs to use the bathroom but no one shows up until after she uses the bathroom three times since calling for help. She’s has been complaining about her bladder and back hurting for a week now. I try calling the place but no one answers or don’t return voicemails. When I do reach someone “ oh that’s not my job, try calling this person” then left on hold for 10 minutes I finally reached the nurse who said she only has a kidney stone.its now June 1st I got another call from my mom that she has a severe bladder infection that has moved into her kidneys and finally given antibiotics. What is going on with this facility?!

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I had some preconceived notions about what the staff would be like at this facility. Thankfully, I was pleasantly surprised. Everyone I met who was involved in the care of my 86‑year‑old mother was very competent, professional, and compassionate. I’m grateful to have been able to work with — and count on — the great staff at this facility!

A long time facility in the community. There have been a lot of updates to the facility lately! It’s good to see the owners putting so much into making it better for their residents!

This is a top tier facility. It’s a great place to send a family member for care!

Very poor care!!!

My mom is receiving good care, and the communication from staff is excellent. When my mom had a skin tear on her arm, Rose left no stone unturned to figure out what happened and made sure to communicate this to me. Collin, the activities director, is wonderful. I just attended a holiday party for the residents which was wonderfully planned, including very thoughtful gifts for each of the residents. If you are looking for a long term care facility for your loved one, I would highly recommend Hood River Post Acute.

Unique Review: I travel around the Pacific Northwest doing a variety of party events for “The Party Team”, and last Friday (12/19/25) I set up a casino party for the staff of Post Acute. Russell Carnegie was my client, and I got to meet most of the staff. You could tell they were cohesive even during a party, making sure everything was running smoothly for the residents and staff that were WORKING during their Holiday Party. I just want to say again to the Russell & the staff: 1. Thank you, for helping me with the chairs, and making a clear path to setup the event, and for being in fun jolly Christmas spirit. 2. From listening to your friendly party banter on the microphone and hearing Russell’s “ending credits” for an end of the year Holiday party (which I hear so often during parties), I say thank you for all being patient with each other, and remind you how important it is for the FAMILIES that you are taking gentle & patient care of their elders. Hope to see you next year, and remember you need an extra blackjack table next time! Lol!

Had to fight with staff for 1 week that they had my mom’s medication wrong. While my mom became not herself everyday, we had to fight for them to run test to find out what was going on. Sure enough when they finally agreed they found some health issues. There was however 2 nurses who were very helpful

If I could give zero stars, I would. My grandma was here for comfort care, and it was heartbreaking. She was left alone in a dark room and only checked on once a day. She couldn’t eat or drink by herself, and when we asked why no one was helping her, staff just said, “She’s on comfort care.” Comfort care should mean compassion and attention not abandonment. While a few staff members were kind, the overall care was neglectful, and inhumane. This place failed to provide even basic dignity or compassion. I would never recommend trusting your loved one to this facility. Please look elsewhere your family deserves better.

Sadly I have to give a bad review. The care was nice they did a better job with my Nana than the first place and was kind to her. But because of this one issue they get a one star. I bought my Nana a crystal cross to shine in her window. A couple days after my Nana was life flighted we came back for her stuff, because she wasn’t coming back and was passing away. I went into the room and the crystal cross was gone. It was stolen. Then they told us they didn’t know she wasn’t coming back. Wrong. My uncle called to tell them in the middle of the night when she was life flighted she wasn’t coming back. One of the nurses didn’t deliver the message to the people who run this place. Two we called to complain about the cross being stolen, even told them it was not in the room when we came in. They ignored my mom on the phone looked in the room anyway and tried blaming it on us saying someone came to pick up the stuff. No we said on the phone it wasn’t there when we picked up the stuff. I was there. Then they are like we will call back if we find it. No call back. Then my uncle called to complain. After that no call back. This is unprofessional. If someone broke it confess. If it was stolen by a resident you should be looking in rooms. If it was stolen by a staff member. Hope karma delivers. You stole the last memory I have of my Nana as she told me how beautiful it was. That memory got ripped away from me because of you people. I’m not only hurt I’m angry.